Returns

RETURNS POLICY

We hope your purchase is perfect but if not, please follow the returns procedure below.

  • If you wish to return a garment, please do so within 14 days from date of arrival to yourself.
  • The garment label must still be attached to the unworn garment and folded inside its original packaging.
  • When we receive your return, your refund will be processed promptly within 3 - 5 working days. You will receive an email notification when your refund has been processed by us.
  • If an item is returned to us that has clear signs of wear, it will be sent back to you and you will not receive a refund. This includes strong smells of washing detergent and any marks.Ā 
  • Please enclose your original returns noteĀ so that we can identify the item and yourself as the purchaser when we receive your return.Ā 
  • Return postage is currently the responsibility of the purchaser.Ā Please retain your proof of posting until your refund has been processed just in case the postal service mislays your parcel.
  • Original postage costs will not be refunded.Ā 

*Please note that all hair accessories, socks, tights & personalised products are non-returnable.

For more information on our returns policy, you can emailĀ office@minnieandmonty.co.ukĀ who will respond within 48 hours subject to different time zones.